How do I return my GCN kits once I have collected the samples?

Collection of GCN kits is included in the service price and a member of our team will book the collection with TNT on the date you set when you placed your order. Once booked, a confirmation email from the courier with the label(s) will be sent to you to print and attach to the side of the box(es). Alternatively, you can send them through normal postal channels (dangerous goods restrictions) to NatureMetrics Ltd, CABI Site, Bakeham Lane, Egham, Surrey, TW20 9TY. Please bear in mind that we do not arrange collections for Fridays in order to avoid samples being held in a depot over the weekend in an uncontrolled temperature environment.

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